Frequently Asked Questions

1. Where is Draash Jewels based?

We are based in Jaipur, Rajasthan, India — a globally recognized hub for fine jewelry craftsmanship and silver artistry.

2. Do you export silver jewelry internationally?

Yes, we ship to many countries worldwide. If your country isn’t listed at checkout, feel free to contact us at info@draash.co.

3. Is your silver jewelry certified?

Absolutely. Our silver jewelry is crafted using 92.5% sterling silver, and can be provided with a purity certificate on request.

4. Can I place a bulk or wholesale order?

Yes, we welcome bulk and wholesale orders. Please email your requirements to info@draash.co, and our export team will get back to you with a quote and timelines.

5. What are your payment options for international orders?

We accept payments via:

PayPal

International credit/debit cards

Direct bank transfer (SWIFT/IBAN details shared on request)

6. Do you customize silver jewelry designs?

Yes. We offer custom design services for both individual and business buyers. Share your ideas, and we’ll bring them to life.

7. How long will it take to receive my order internationally?

Orders are usually delivered within 7–21 business days, depending on the destination and customs processing.

8. Do I have to pay customs duties on international orders?

Yes, import duties, taxes, and customs charges (if any) are to be paid by the buyer upon delivery, as per your country’s regulations.

9. How do I track my order?

Once your order is shipped, we will email you a tracking number. You can monitor the shipment’s status in real-time.

10. What if my jewelry arrives damaged?

We pack all items securely, but if you receive a damaged product, contact us within 3 days of delivery with photos. We’ll guide you through the resolution process.

11. Is there a minimum order value for export?

For wholesale/export orders, we usually have a minimum order value, which varies by collection. Please contact us for details.

12. Can I become a reseller or partner with Draash Jewels?

Yes, we’re always open to collaborations. Drop us a message at info@draash.co with your proposal or store details.